Refund policy

Last updated: 21 October 2026

30-day returns

You can return any item within 30 days of delivery, provided it is unused, in its original condition and in its original packaging with all parts, accessories and manuals.

How to return an item

  1. Email info@rw-limited.co.uk with your order number, the item you are returning and the reason.
  2. We will reply with return instructions and the return address.
  3. Pack the item securely in its original packaging and send it back within 14 days of telling us.
  4. Keep your proof of postage until your refund is confirmed.

Please do not send items back without contacting us first.

Return postage

  • Damaged, faulty or incorrect items: RW LTD pays return postage. We will send you a prepaid label or arrange a collection.
  • All other returns (change of mind): you pay return postage. We recommend a tracked service, as we cannot refund items lost in transit back to us.

Damaged or incorrect items

Please check your order on arrival. Report any damage, missing parts or incorrect items within 48 hours of delivery, with photos of the item and packaging. Reporting late does not affect your legal rights, but reporting promptly helps us resolve the problem quickly.

Items we cannot accept

  • Items that have been used, fitted, modified or damaged after delivery
  • Items without their original packaging, parts or accessories
  • Opened consumables such as screws and fixings, unless faulty

Refunds

Once we receive and inspect your return, we will email you to confirm your refund. Approved refunds are issued to the original payment method within 14 days of receiving the item. For change-of-mind returns made within 14 days of delivery, we also refund the original standard delivery charge.

If a returned item shows signs of use beyond what is needed to inspect it, we may reduce the refund to reflect its lower value, as UK law allows.

Exchanges

To exchange an item, return the original for a refund and place a new order.

Your legal rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Contact

info@rw-limited.co.uk · +44 1924 291772 · RW LTD, Flat 4, Cliffe Hill Works, Balne Ln, Wakefield WF2 0DF, United Kingdom