Shipping policy
Last updated: 21 October 2026
Delivery area
We deliver to addresses in the United Kingdom only. We do not currently ship internationally.
Delivery times
| Stage | Time |
|---|---|
| Order processing | 1–2 business days |
| Transit | 5–6 business days |
| Total estimated delivery | 6–8 business days |
Business days are Monday to Friday, excluding UK bank holidays. Orders placed at weekends or on bank holidays are processed on the next business day.
Delivery charges
- Orders over £50: free shipping
- Orders under £50: a delivery charge is calculated at checkout before you pay
Carriers
We ship with Royal Mail, DPD and FedEx. The carrier is chosen based on the size, weight and destination of your order.
Large and heavy machinery
Some larger machines, such as full-width stomp shears and heavy-duty box and pan brakes, are delivered by pallet courier to a kerbside location. We will contact you before dispatch to arrange a delivery date. These items may take longer than the standard estimate.
Tracking
When your order ships, we email you a tracking number so you can follow your delivery.
Delivery problems
- Damaged parcel: if packaging is visibly damaged, note it with the courier if possible. Email us within 48 hours with photos.
- Missing parcel: if tracking shows delivered but you have not received it, check with neighbours and around your property. Then contact us within 7 days and we will investigate with the carrier.
- Incorrect address: please check your delivery address at checkout. Contact us immediately if you spot a mistake, since we cannot redirect an order once it has shipped.
Delays
Delivery times are estimates. Occasionally carrier disruption, severe weather or peak periods can cause delays. We will keep you informed if your order is affected.
Contact
info@rw-limited.co.uk · +44 1924 291772